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- Help Desk ServicesComplete Outsourcing
- Call Center Solutions24/7 Live Support
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- Certification TrainingIT Best Practices
- ITIL®
- ITIL® Foundation
- ITIL® Lifecycle Series Service Strategy (SS)
- ITIL® Lifecycle Series Service Design (SD)
- ITIL® Lifecycle Series Service Transition (ST)
- ITIL® Service Operation (SO)
- ITIL® Continual Service Improvement (CSI)
- ITIL® Operational Support and Analysis (OSA)
- ITIL® Planning, Protection and Optimization (PPO)
- ITIL® Release Control and Validation (RCV)
- ITIL® Service Offerings and Agreements (SOA)
- ITIL® Managing Across the Lifecycle (MALC)
- Cloud
- COBIT®
- TOGAF
- ITIL®
24/7 World Class Quality Help Desk Services
Our services are aligned with ITIL industry best practices and adhere to Service Level Agreements proven by real-time monitoring and reporting.
- Receive all calls and e-mails on incidents within your organization
- Provide support and resolution for Incidents and problems
- Support on complex hardware or network operating
systems
Our 24/7 Services Support a Wide Range of Industries:
- Sales & Marketing
- Travel and Hospitality
- Banking and Finance
- Healthcare and Insurance
- Transportation and Shipping
- E-Commerce and Retail
- Information Technology Support
Experience Our Total Dedication to Customer Satisfaction
- Best Practices Trained Call Center Agents
- Live 24/7 English and Spanish Speaking Staff
- Dedicated Account Management Representatives
- Continuous Call Monitoring
- Adherence to Agreed Service Level Contract Commitments
Training Today’s and Tomorrow’s Information Systems Leaders
Comprehensive Accredited Training Courses Available Online, Virtually and On-site:
- ITIL® (Information Technology Infrastructure Library)
- Cloud & Virtual Computing
- PMP® (Project Management Professional)
- COBIT® (Control Objectives for Information and Related Technology)
- TOGAF® (The Open Group Architecture Framework)