XA Data International provides complete on-site or remote Help Desk functions utilizing ITIL (IT Infrastructure Library), the globally recognized standard best practice to maximize resource efficiencies and guarantee results for your organization.
The Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Help Desk at XA Data is a Service Desk that is a single point of contact for end users who need assistance. The Service Desk operation is a process driven support discipline to ensure proper handling of requests and incidents that is monitored for measurement reporting and continual process improvement.
XA Data International offers different types and levels of Help Desk services. The selection of which services is dependent upon your business requirements. Some Help Desks provide a simple call logging function and escalate or dispatch calls to more experienced staff. While others provide a high degree of analytical and technical skills with the ability to resolve most incidents at the time that the business user reports them. XA Data delivers the first line of support for your business, but also provides in depth technical support for escalated incidents to resolution.
Based upon your business needs, our on-site or remote Help Desk services will perform the following functions: